About Our Technical Support
Welcome to EducateMax's customer support website. We make outstanding customer support our priority, Infact, Our company enjoys a reputation for providing the finest technical support in the school administrative software industry.
Our Team standsby your service needs and ready to help you out whenever you need our assistance. We are reachable by Phone, Email, Ticket System.
Infact our system cater to an Intelligence exceptions handler that automatically registers a top priority ticket to our technical team whenever an exception occurs while our users are using EducateMax. Be rest assured that our technical team is on the job to review the issue and would follow up with your local team( a person whom your school assign as point of contact).
|Contact Information and Hours|
Phone: (408) 461-8737,(408) 471-7538,(347) 857-7268,(415) 787-2427.
|Please note when sending email to us, you need to provide us the following information.|
- E-mail us with your full name, school name, zip code (or city and country), version number of the product you're inquiring about, and a description of your issue. Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to the issue. An automatic response will be sent, saying that the e-mail has been received and will be answered by the end of the next business day.
- In the e-mail response, you will receive a call ticket number. If for some reason the solution is not successful, you can call our customer support with this number.
- If the technician feels that the solution is too complex to describe in an e-mail, someone will call you the next business day
|For Schools in India|
Monday - Friday: 8:00 -7:30 PM IST
For Schools In United States of America
Monday -Friday: 7:30-6:30 EST
|SUPPORT FORUM: EducateMax ERP Support Forum|
VIDEO TUTORIALS: Take advantage of our extensive database of support manuals, faq and "How to do?" tip.
TRAINING: We offer a wide range of training options to meet your school's unique needs.(learn more)
VIRTUAL LABS : Take advantage of our Virtual eLearning modules